English
FAQ
About TORA eSIM CARD
What is an eSIM?
What is an eSIM?
TORA eSIM CARD
Why Do You Need the TORA eSIM CARD?
Compatible Smartphones & Devices
Compatible Smartphones & Devices
Which smartphones and devices can use the TORA eSIM CARD?
Are there benefits for devices that already support eSIM?
Can it be used on dual-SIM devices?
Which operating systems are supported?
Unsupported Devices / Operating Systems
Which devices are not supported?
Can I use it on a smartphone that does not support eSIM?
About Cases Where Some Devices May Not Function Properly
How can I check if my device is SIM-unlocked?
Supported Countries & Carriers for TORA eSIM CARD
Supported Countries & Carriers
How to Change Your Physical SIM to an eSIM (docomo / au / SoftBank / Rakuten)
More Frequently Asked Questions
Can I use voice calls and SMS with my phone number?
Can I use tethering (hotspot)?（iOS/Android）
User Guide
How to Use / Usage Flow
How will my eSIM CARD be delivered after purchase?
How should I configure my primary mobile line?
Installation Guide
Installation Methods for TORA eSIM CARD (SIM Menu / App)
APN Settings (iOS / Android)
How to Install from the SIM Menu
1. What is the SIM Menu?
2. How to Prepare the “LPA:1$…” URL from QR-Code
3. How to Turn the eSIM Download Line (DOWNLOAD LINE) On / Off
4. Steps to Install an eSIM via the SIM Menu（iOS/Android）
How to Install Using the Dedicated App（Coming Soon）
How to Install an eSIM Using the TORA eSIM CARD App（iOS/Android）
Troubleshooting & Issues
Purchase Issues
Available Payment Methods
Email Not Received
When Credit Card Payment Fails
SIM Menu : Setup Issues
SIM Menu does not open or appear
Settings changes are not applied
eSIM installation stops or fails
Unable to connect to the network even when the eSIM is turned ON
Cancellations & Returns
Order Cancellation
Product Returns
Refunds
Shopping Guide
Process from Purchase to Usage
(1) [Order]
We accept online orders 24 hours a day.
(2) [Shipping After Payment Confirmation]
Credit Card: Ships within 1 business day after payment is completed
Mobile Payment: Ships within 1 business day after payment is completed
(3) [Start Using]
After the TORA eSIM CARD arrives, insert it into your device to begin using it.
Payment Information
● Payment Methods
Payments can be made using various credit cards, mobile payments, and more.
● Payment Confirmation Timing
Payment confirmation after ordering is processed by the payment provider. Depending on the payment method, it may take some time, so please be aware in advance.
Cancellation Policy
● Cancellation Period
Cancellations cannot be accepted after the product has been shipped.
If the item is damaged or defective, please contact us by email within 3 days of receipt.
● Refund Timing
Refunds after a returned item is received are processed by the payment service provider.
Depending on the payment provider’s processing schedule, the refund may take 3–14 business days to appear.
Important Notes Regarding TORA ServicePlease be sure to check before purchasing.
● [Supported Smartphones & Devices]
>>See details here
● [SIM-Free / SIM-Lock]
Please make sure your smartphone is SIM-free or that the SIM lock has been removed.
>>How can I check if my device is SIM-locked?
Please ensure that your smartphone has been unlocked (SIM lock removed).SIM lock can be removed through your mobile carrier’s website or at a carrier store.
Important Notes
● Why do I need the TORA eSIM CARD?
● Are there any devices that cannot be used?
● Can I make phone calls and send SMS messages using my phone number?
● Can it be used on dual-SIM devices?
● Can it be used on smartphones that do not support eSIM?