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User Guide
TORA eSIM CARD – User Guide
TORA eSIM CARD’s official online store provides a simple and secure shopping experience.
Please review the guide below for ordering, shipping, payment, cancellation, and support.
Please review the guide below for ordering, shipping, payment, cancellation, and support.
1. How to Order
You can place an order24 hours a daythrough our online store.
Order Steps:
1.Select the product material, version, and quantity
2.Add to cart
3.Enter customer and shipping information
4.Select a payment method and complete your order
2.Add to cart
3.Enter customer and shipping information
4.Select a payment method and complete your order
If you do not receive the email, please check the following:
●Check your spam/junk or promotions folder
●Ensure that the domain @tora-esim-card.com is allowed in your email settings
●Ensure that the domain @tora-esim-card.com is allowed in your email settings
If you are using a free email service (such as Gmail or Yahoo Mail), your inbox may block or filter automated emails.For instructions on how to adjust your email settings, please contact your email service provider.
2. Shipping Information
📦 Domestic Shipping (Japan)
● Shipped viaYamato Transport (post delivery)
● Free nationwide shipping
● Delivery in 1–5 days after shipment
● Delivered to your mailbox
● Tracking included
🌍 International Shipping
● Shipped viaJapan Post – International ePacket Light
● Tracking included
● Delivery time varies by country (1–3 weeks)
● Shipping fee is calculated automatically at checkout
● Free nationwide shipping
● Delivery in 1–5 days after shipment
● Delivered to your mailbox
● Tracking included
🌍 International Shipping
● Shipped viaJapan Post – International ePacket Light
● Tracking included
● Delivery time varies by country (1–3 weeks)
● Shipping fee is calculated automatically at checkout
3. Delivery Process
1. Order received (24 hours)
2. Payment confirmed
3. Ships within1 business day(weekends/holidays usually included)
4. Delivered via post
5. Insert TORA eSIM CARD into your device →automatically recognized and ready to use
2. Payment confirmed
3. Ships within1 business day(weekends/holidays usually included)
4. Delivered via post
5. Insert TORA eSIM CARD into your device →automatically recognized and ready to use
4. Payment Methods
We support multiple safe and secure payment methods:
● Credit Card (Visa / MasterCard / JCB / Amex / Diners)
● Convenience Store Payment (Japan only)
● PayPay (Japan only)
● Apple Pay
● Google Pay
● WeChat Pay
● Alipay
All payment information is securely processed by a trusted global payment platform.
Wedo not store any credit card information.
● Credit Card (Visa / MasterCard / JCB / Amex / Diners)
● Convenience Store Payment (Japan only)
● PayPay (Japan only)
● Apple Pay
● Google Pay
● WeChat Pay
● Alipay
All payment information is securely processed by a trusted global payment platform.
Wedo not store any credit card information.
5. Cancellation Policy
● You may cancelonly before the product is shipped
● Cancellationscannotbe accepted after shipment
● If your item is damaged, contact uswithin 3 days of delivery
● Cancellationscannotbe accepted after shipment
● If your item is damaged, contact uswithin 3 days of delivery
6. Returns & Refunds
Returns
Accepted only for initial defects or malfunction
If your device is not compatible, returns may be accepted (conditions apply)
Refunds
Processed by the payment service provider
Refund may take3–14 business daysto appear
Accepted only for initial defects or malfunction
If your device is not compatible, returns may be accepted (conditions apply)
Refunds
Processed by the payment service provider
Refund may take3–14 business daysto appear
7. Contact & Support
For inquiries or assistance, please contact us through theofficial contact form.
TORA eSIM CARD Support Center
TORA eSIM CARD Support Center
Contact US
Hours: Weekdays 10:00–18:00
Shipping operations are available on weekends and holidays
Shipping operations are available on weekends and holidays