About Cases Where Some Devices May Not Function Properly

Release Time：2025/11/25

In what cases might the TORA eSIM CARD not work properly on Android devices?

A. Even with the same Android OS version, devices vary widely by country and manufacturer, which may cause the SIM Menu (Smartphone Menu) or the app to malfunction.


Android devices are heavily customized, and the following factors may cause limitations:


✔ Manufacturer Customizations

Samsung, Xiaomi, OPPO, HUAWEI, etc.
→ Different security policies and SIM API restrictions


✔ Regional Variants

China version / India version / EU version, etc.
→ Same model name but different internal specifications


✔ SIM Menu (Smartphone Menu) Limitations

  • Some Android models do not include a SIM menu

  • Some menus are hidden or limited


✔ App Restrictions

  • Security policies

  • Disabled system services

  • Power-saving features force-stop apps


Q. What if the SIM Menu and the app both do not work?

A. If both the SIM Menu and the app fail to operate, we will provide a return and refund.

Your purchase is protected.


Do you have any other questions?

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